Refund policy
Returns and Refunds Policy for The Enchanted Path
Effective Date: February 27, 2025
At The Enchanted Path, your satisfaction is important to us. We aim to make every order a magical experience, and weâre here to help if something goes awry. Please review our policy below for returns, refunds, exchanges, and backorder handling.
Return Eligibility
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Time Frame: Returns must be initiated within 14 days of receiving your order.
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Condition: Items must be unused, in original packaging, and in the same condition as received.
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Non-Returnable Items: We cannot accept returns on used products, custom-made or personalized items, gift cards, digital downloads, or clearance/sale items.
Return Process
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Contact us at sonya@enchantingmagnoliaevents.com or call 706-817-9319 with your order number and reason for return.
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We will provide a Return Authorization and return instructions.
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Return shipping is the customerâs responsibility unless the item was damaged or incorrect due to our error.
Refunds
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Once we receive and inspect your returned item, we will notify you of approval or rejection.
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If approved, refunds will be issued to your original payment method within 5â10 business days.
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Shipping fees are non-refundable unless due to our error.
Exchanges
We only offer exchanges for items that arrive defective or damaged. Contact us promptly at sonya@enchantingmagnoliaevents.com for assistance.
Missing, Damaged, or Lost Items
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Missing/Damaged Items: Report within 48 hours of delivery with your order number and photos of the damaged item and packaging.
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Lost Packages: If your order is marked delivered but not received, please check with neighbors and your local post office. Contact us if the package is still missing â weâll help initiate a claim.
Backorders & Shipping Delays
We strive to ship all items promptly. However, on rare occasions, some products may become temporarily backordered.
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If an item is backordered and we cannot ship your complete order within 30 days, you will receive:
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A notice of the delay,
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A revised shipping date,
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The option to cancel the delayed item(s) for a full refund.
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If no response is received, we will proceed with the order using the revised shipping timeline.
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Any refunded backordered items will still be shipped to you at no additional cost once restocked, as a gesture of appreciation.
Order Cancellation
Orders cannot be canceled once they have been processed for shipping. For cancellations prior to fulfillment, please contact us immediately. If your order contains a backordered item, you may opt to cancel just the backordered portion.
Contact Us
For any inquiries, please contact:
The Enchanted Path
sonya@enchantingmagnoliaevents.com
 706-817-9319
By placing an order with us, you agree to this policy.
